Delivery and Returns
This document sets out the Terms & Conditions of purchasing on Seafolly.co.za and is applicable to South African customers only.
Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Retail Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com.
If you do not understand the below Terms & Conditions, or if you have any questions, please mail any queries to email@example.com
Postage Charges FREE POSTAGE within South Africa for purchases over R1,000
Orders under R 1,000 will incur a R 150 shipping fee.
Seafolly.co.za delivers only to addresses within South Africa.
Please Note: We do not deliver to PO Boxes as our shipping provider UPS, requires a signature upon receipt.
Delivery Time frames
All goods purchased on Seafolly.co.za will receive a tracking number sent upon dispatch to the order email address; and be delivered by UPS within 2-4 working days.
Please note, rural areas may add an additional day to delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
Please provide an address where there will be someone to receive your purchase during office hours as UPS requires a signature upon receipt. If a work address is provided, UPS requires the business and receivers’ names.
Once an order has been dispatched, Seafolly South Africa is unable to amend delivery location or redirect parcel.
Online Returns and Exchanges Policy
Our Returns Policy is in addition to your rights under South African Consumer Law.
Return or Exchange Requirements
Seafolly is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.co.za, you are entitled to an exchange or refund within 15 days of receipt should it meet the below requirements:
- Proof of purchase needs to be included
- Tags attached
- Garment in original condition, including unworn and unwashed
- Due to hygiene we cannot accept return on items that have been worn. Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
- For all returns requests please send a detailed mail to firstname.lastname@example.org and once authorised a collection will be arranged. SEAFOLLY does not accept returns or exchanges sent separately by customer.
PLEASE NOTE: Shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Seafolly representative.
Please direct all return or exchange packages to:
Seafolly South Africa
Unit 8, Old Mill Square,
50 Old Mill Road,
Refunds will be processed in the method as the original payment within 5 business days of Seafolly receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
Exchanges or Replacements
Seafolly offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
Should a faster exchange be required, Seafolly recommends visiting a Seafolly Concept Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Seafolly will not accept out of pocket expenses should a customer choose this option.
Same Value Exchange
Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.
Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
1. A variance where payment is owed to the customer will be refunded as per the original order payment method.
2. A variance where payment is owed to Seafolly, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.