Delivery and Returns

This document sets out the Terms & Conditions of purchasing on Seafolly.co.za and is applicable to South African customers only. 

Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.

This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Retail Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.com.

If you do not understand the below Terms & Conditions, or if you have any questions, please mail any queries to info@seafolly.co.za

 

Delivery

Postage Charges FREE POSTAGE within South Africa.

 

Delivery Locations

Seafolly.co.za delivers only to addresses within South Africa.

Please Note: We do not deliver to PO Boxes as our shipping provider UPS, requires a signature upon receipt.

 

Delivery Time frames

All goods purchased on Seafolly.co.za will receive a tracking number sent upon dispatch to the order email address; and be delivered by UPS within 2-4 working days.

Please note, rural areas may add an additional day to delivery time frames.

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

 

Delivery Address

Please provide an address where there will be someone to receive your purchase during office hours as UPS requires a signature upon receipt. If a work address is provided, UPS requires the business and receivers’ names.

Once an order has been dispatched, Seafolly South Africa is unable to amend delivery location or redirect parcel.

 

Online Returns and Exchanges Policy

Our Returns Policy is in addition to your rights under South African Consumer Law.

 

Return Requirements

Seafolly  is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.co.za, you are entitled to a refund within 15 days of receipt should it meet the below requirements:

- Proof of purchase needs to be included

- Tags attached

- Garment in original condition, including unworn and unwashed

- Due to hygiene we cannot accept return on items that have been worn.    Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

- For all returns requests please send a detailed mail to info@seafolly.co.za and once authorised a collection will be arranged. SEAFOLLY does not accept returns sent separately by customer.

 

Delivery Address

Please direct all return or exchange packages to:

Seafolly South Africa
Pacific Distribution 
Unit 8, Old Mill Square,
50 Old Mill Road,
Ndabeni
7405

 

Refund Payments

Refunds will be processed using the same method as the original payment, within 5 business days of Seafolly receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.

PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.

 

Exchanges or Replacements

Our system unfortunately cannot handle exchanges and replacements, but you can return items for a full refund and in the meantime shop for a more suitable item online. Alternatively, you can return your items, wait for your refund and then shop for a more suitable item online.

It is the safer option to immediately shop your replacement since we cannot reserve any stock and in the popular styles, the stock might not be available later.