Delivery and Returns
This document sets out the Terms & Conditions of purchasing on Seafolly.co.za and is applicable to South African customers only.
Seafolly reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Seafolly Concept Retail Store or a Seafolly Stockist. Items purchased from a Seafolly Stockist are bound under that retailer's Returns and Exchanges Policy. Seafolly cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Seafolly Concept Store or Seafolly.co.za
If you do not understand the below Terms & Conditions, or if you have any questions, please mail any queries to [email protected]
Delivery within South Africa is Free for orders over R1,000. Orders under R1,000 will be charged a R175 delivery fee.
We only deliver within South Africa.
Seafolly.co.za delivers only to addresses within South Africa.
Please Note: We do not deliver to PO Boxes as our shipping provider UPS, requires a signature upon receipt.
Delivery Time frames
All goods purchased on Seafolly.co.za will receive a tracking number sent upon dispatch to the order email address; and be delivered by our Couriers within 2-4 working days.
Please note, rural areas may add an additional day to delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
Please provide an address where there will be someone to receive your purchase during office hours as our Courier requires a signature upon receipt. If a work address is provided, the Courier requires the business and receivers’ names.
Once an order has been dispatched, Seafolly South Africa is unable to amend delivery location or redirect parcel.
Online Returns and Exchanges Policy
Our Returns Policy is in addition to your rights under South African Consumer Law.
Seafolly is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Seafolly.co.za, you are entitled to a refund within 15 days of receipt should it meet the below requirements:
- Proof of purchase needs to be included
- Tags attached
- Garment in original condition, including unworn and unwashed
- Due to hygiene we cannot accept return on items that have been worn. Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
- For all returns requests please send a detailed mail to [email protected] and once authorised a collection will be arranged. SEAFOLLY does not accept returns sent separately by customer.
Returns of Goods Purchase on a Promotion
Any goods that have been purchased on a promotion, will upon return be subject to a handling and administration fee of R150 00.
The handling and administration fee will be deducted from your refund amount.
Please direct all return or exchange packages to:
- Seafolly South Africa
- Pacific Distribution
- Unit 8, Old Mill Square,
- 50 Old Mill Road,
Refunds will be processed using the same method as the original payment, within 5 business days of Seafolly receiving the return parcel.Notification will be sent to the nominated email address at the time of this transaction.
PLEASE NOTE: Seafolly cannot be held accountable for banking institution processing timeframes.
Exchanges or Replacements
Our system unfortunately cannot handle exchanges and replacements, but you can return items for a full refund and in the meantime shop for a more suitable item online. Alternatively, you can return your items, wait for your refund and then shop for a more suitable item online.
It is the safer option to immediately shop your replacement since we cannot reserve any stock and in the popular styles, the stock might not be available later.